canadian airlines passenger protection

Several airlines to appeal against Canadian passenger protections in Supreme Court

The Supreme Court of Canada will hear an appeal from several airlines looking to overturn federal regulations that permit higher compensation for passengers experiencing cancelled or delayed flights and lost or damaged luggage.

In 2020, 19 airlines, including Air Canada and other international airlines, challenged the validity of the federal government's Air Passenger Protection Regulations (APPR), which set out various guidelines on passenger compensation.

Canada's APPR was established in 2019 and "clarified minimum requirements and compensation" following increased delays, cancellations, and budget issues during the pandemic.

The airlines argued that Canada's regulations "exceed" the Canadian Transport Agency's authority and contravene the Montreal Convention. This multilateral treaty established rules for airlines regarding compensation for lost and damaged luggage and baggage delays.

The federal government dismissed the appeal in 2022, but an exception was made to the regulations around the temporary loss of baggage.

In April 2023, the federal government announced it would be updating its laws to further strengthen passenger rights by making several amendments to the APPR.

Those amendments were approved with the Budget Implementation Act, and the federal government launched a consultation period, which closed on August 10.

On Thursday, the Supreme Court of Canada confirmed that it would hear the appeal from the airlines.

The federal government is spending $75.9 million over three years to help reduce a massive backlog of passenger complaints.

With files from Daily Hive's Imaan Sheikh

Lead photo by

Shutterstock/ValeStock


Latest Videos



Latest Videos


Join the conversation Load comments

Latest in Travel

You can explore a Titanic-era steamship in Ontario this summer

This historic small town in Ontario is surrounded by natural wonder

Passenger denied Lululemon reimbursement after WestJet baggage delay

These 3 Ontario destinations were just crowned among Canada's best 'hidden gems'

New US border rules soon to kick in for Canadians travelling with a dog

Famous Cheltenham Badlands near Toronto about to reopen with one big change this year

Ontario just got a stunning new $45 million lakefront museum

How to spend a weekend in and around Ontario's 'Amazon river'